Reception and Intake Coordinator


The Luminus Network for New Americans is a non-profit located in Columbia, Maryland that empowers immigrants, refugees, asylees and other foreign-born individuals and families with legal, social, and language services. 

The Reception and Intake Coordinator is a vital part of Luminus’ service focusing on the customer journey and ensuring that all who contact and interact with Luminus have an exceptional experience. This person greets, assists, and provides direction to serve the inquiries and requests of callers and visitors. The Reception and Intake Coordinator is customer service oriented, flexible, and patient. This is a full-time, non-exempt, in-person position reporting to the Community Outreach Coordinator. 

Essential reception duties include, but are not limited to: 

• Greeting clients, visitors, and guests; determining the purpose of each person’s visit and directing each person to the appropriate location. 

• Answering, screening, tracking, and directing phone calls to staff and taking messages. 

• Scheduling appointments, including consultations. 

• Receiving and processing mail, documents, packages, and courier deliveries and distributing 

• Performing administrative and clerical support tasks. 

• Processing intake for all clients. 

• Performing data entry in our customer relationship software, including Salesforce. 

• Performing basic filing and recordkeeping. 

• Keeping the reception area tidy and welcoming. 

• Processing payments for walk-in guests for various services. 

• Performing other duties as assigned. 

Physical Requirements of the position 

• Prolonged periods of sitting at a desk. 

• Ability to lift up to 15 pounds. 


• HS Diploma required. 

• Multi-lingual ability preferred – Spanish fluency is required. 

• Excellent verbal communication skills. 

• Excellent interpersonal and customer service skills. 

• Proficiency with Microsoft Office Suite or related software. 

Salary & Hours: $18 per hour | 32 hours per week 

To apply, please email resume to

LUMINUS provides equal employment opportunities to all employees and applicants for employment without regard for race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.